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General terms


Please read the delivery terms before ordering. If necessary, you can get more information and guidance from or call +358 50 539 3109.

These general terms and conditions apply to products delivered by SaunaCare Oy (supplier), both directly and through the online store, unless otherwise agreed in writing between the customer and the supplier. The SaunaCare online store is primarily aimed at corporate customers, organizations, housing associations and public bodies. You need a VAT ID to do business.


Products can be ordered via the Internet or otherwise by agreement. In order for an order to be binding on the supplier, the supplier must confirm it in writing before delivery. If the product has been discontinued or if, for some reason beyond the control of the supplier, it cannot be delivered despite reasonable efforts, the supplier is not obliged to supply the product in question. or a similar product, even if ordered by the customer.

Delivery and freight

The delivery date is the date on which the customer receives the product. If the customer does not receive the product within the agreed time, the delivery date will be determined by when the product is in the courier. The risk passes to the customer on the delivery date.

Delivery takes place from the factory or delivery warehouse, and the products can be manufactured to order unless otherwise stated.
Freight costs are charged on a case-by-case basis and are specified in more detail in the offer, (VAT 0%).

Delivery delay

The customer may terminate the purchase agreement in writing if delivery is delayed by more than 45 days for standard products due to delivery difficulties.

Prices and payment

SaunaCare products are without VAT (VAT0), unless otherwise stated. Freight and postage are not included in the price, but will be charged according to the valid price list.

The supplier reserves the right to change prices before the delivery date, but the customer must be notified in writing. The customer then has the right to cancel the purchase agreement in writing. We reserve the right to cancel an order despite the fact that there has been an error in the order, such as a printing error, technical problems or mass orders.

Purchases are made against invoice. If necessary, we will review your credit information before accepting your order. The due date is 14 days after delivery of the goods, unless otherwise agreed.

Late payment

If the customer does not make the payment on time, the supplier has the right to charge default interest and, if necessary, suspend the delivery of the goods or part of it.


The products remain the property of the supplier until the products have been paid for in full.

Return and complaint

Products that are made to order or that are not in the supplier’s warehouse or that have been modified at the customer’s request are non-refundable. There is no right of withdrawal if delivery of such a product has already begun, even if it has not yet been delivered. An inquiry about the return policy or complaint must be made within three days of the delivery date. The inquiry is made at the sales service, see "Sales".

Upon agreement, the customer has the opportunity to return products that are in the supplier's warehouse. The refund for the returned goods will be decided on a case-by-case basis. The maximum refund is 80% of the purchase price. The product must be returned to the supplier undamaged and unused in its original packaging. A copy of the invoice and / or receipt with proof of payment is required for the return. Returns and refunds will only be accepted once the product has been received and inspected by the supplier and found to be in good condition in accordance with the above conditions. It is the customer's responsibility to take care of the cost of the return. The transport risk of the returned product lies with the customer. In connection with the refund and / or refund, the supplier may withhold freight and handling costs totaling max. Up to 500 euros.

It is the customer's responsibility to inspect the product immediately upon receipt to determine any visible defects and deficiencies. If the customer finds an error, it must be reported within 7 days of the delivery date. If no complaint is made, the customer is considered to have accepted the product in the condition in which it was delivered.


The products have a warranty granted by the supplier, 1 year or longer if this is given to the customer in the offer. The warranty period will not be extended if the supplier has rectified the defect or the product has been replaced.

Liability for errors

The Supplier is obliged to rectify any defects in the product in accordance with the terms below as soon as circumstances permit. The supplier is not responsible for any defect that does not affect the use of the product.

The supplier is not responsible

(a) a defect resulting from the misuse of the product in such a way as to affect the functioning of the product;
(b) an error due to changes made to the equipment by the customer that have not been made in accordance with the supplier's instructions;
c) Error due to the client, neglect caused by this staff, or a third party;

Limitations of Liability

If the liability falls on the supplier in accordance with the above conditions and the error is not due to the customer's negligence, the amount of compensation is at most the purchase price of the defective product.

The supplier is only liable for direct damages. Indirect losses, such as loss of earnings, as well as damages that the supplier has not been able to anticipate, avoid or clear in advance.

Force majeure

The Supplier shall not be liable for delays and damages resulting from an obstacle beyond its control which it could not reasonably have foreseen or the consequences of which it could not avoid. Force majeure includes e.g. industrial action, illness of staff, import and export bans and disruptions in transport. If the force majeure persists for more than three months, both the supplier and the customer have the right to cancel the order without damages, delays or other penalties.


We reserve the right to cancel orders despite any typographical error, technical problem or bulk orders.

Customer communication

SaunaCare Oy can send customer service communications to its customers. By accepting the supplier's order and delivery terms, the customer accepts the receipt of customer service messages. The order address and other customer information are stored in the supplier's customer information system for the duration of the customer relationship. At any time thereafter, the customer has the right and opportunity to refuse the messages.

Transfer of contract

SaunaCare Oy may, without the customer's approval, transfer the right to receive payment in accordance with the general terms and conditions in force. The Supplier has the right to change the order and delivery terms related to the sale of the company by publishing the new terms on the website. Already made public the conditions of trade not otherwise be transferred without the consent of the other party.


Disputes concerning the interpretation and application of these terms and conditions shall be settled by arbitration in accordance with Finnish law, unless the parties otherwise agree.

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