General terms

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General

Please read the delivery terms before ordering. If necessary, you can get more information and guidance from sales@saunacare.fi or call +358 50 539 3109.

These general terms and conditions apply to products delivered by SaunaCare Oy (Seller), both directly and through the saunacare.fi online store, unless otherwise agreed in writing between the customer and the Seller. The SaunaCare online store is primarily aimed at corporate customers, organizations, housing associations and public bodies. You need a VAT ID to do business.

Ordering

Products can be ordered via the Internet or otherwise by agreement. In order for an order to be binding on the Seller, the Seller must confirm it in writing before delivery.

Delivery and freight

The delivery date is the date when the product is available for the courier. The risk passes to the customer on the delivery date if not agreed otherwise.

Delivery takes place from the factory or delivery warehouse.

Freight costs are charged on a case-by-case basis and are specified in more detail in the offer (VAT 0%).

Delivery delay

The customer may terminate the purchase agreement in writing if delivery is delayed by more than 45 days for standard products due to delivery difficulties.

Prices and payment

SaunaCare products are without VAT (VAT0), unless otherwise stated. Freight and postage are not included in the price, but will be charged according to the valid price list.
 

We reserve the right to cancel an order despite the fact that there has been an error in the order, such as a printing error or technical problems.

Purchases are made through SaunaCare online shop or against invoice. If necessary, we will review your credit information before accepting your order.

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Late payment

If the customer does not make the payment on time, the Seller has the right to charge default interest and, if necessary, suspend the delivery of the goods or part of it.

Ownership

The products remain the property of the Seller until the products have been paid for in full.

Return and complaint

Products that are made to order or that are not in the Seller’s warehouse or that have been modified at the customer’s request are non-refundable. There is no right of withdrawal if delivery of such a product has already begun, even if it has not yet been delivered. An inquiry about the return policy or complaint must be made within three days of the delivery date. The inquiry is made at the sales service, see "Sales".

Upon agreement, the customer has the opportunity to return products that are in the Seller's warehouse. The refund for the returned goods will be decided on a case-by-case basis. The maximum refund is 80% of the purchase price. The product must be returned to the Seller undamaged and unused in its original packaging. A copy of the invoice and / or receipt with proof of payment is required for the return. Returns and refunds will only be accepted once the product has been received and inspected by the Seller and found to be in good condition in accordance with the above conditions. It is the customer's responsibility to take care of the cost of the return. The transport risk of the returned product lies with the customer.

It is the customer's responsibility to inspect the product immediately upon receipt to determine any visible defects and deficiencies. If the customer finds an error, it must be reported within 7 days of the delivery date. If no complaint is made, the customer is considered to have accepted the product in the condition in which it was delivered.

Liability for errors

The Seller is obliged to rectify any defects in the product in accordance with the terms below as soon as circumstances permit. The Seller is not responsible for any defect that does not affect the use of the product.

The Seller is not responsible

(a) a defect resulting from the misuse of the product in such a way as to affect the functioning of the product;
(b) an error due to changes made to the equipment by the customer that have not been made in accordance with the Seller's instructions;
c) Error due to the client, neglect caused by this staff, or a third party;

Limitations of Liability

If the liability falls on the Seller's in accordance with the above conditions and the error is not due to the customer's negligence, the amount of compensation is at most the purchase price of the defective product.

The Seller is only liable for direct damages. Indirect losses, such as loss of earnings, as well as damages that the Seller has not been able to anticipate, avoid or clear in advance.


Force majeure

The Seller shall not be liable for delays and damages resulting from an obstacle beyond its control which it could not reasonably have foreseen or the consequences of which it could not avoid. Force majeure includes e.g. industrial action, illness of staff, import and export bans and disruptions in transport. If the force majeure persists for more than three months, both the Seller and the customer have the right to cancel the order without damages, delays or other penalties.

Customer communication

SaunaCare Oy can send customer service communications to its customers. By accepting the Seller's order and delivery terms, the customer accepts the receipt of customer service messages. The order address and other customer information are stored in the Seller's customer information system for the duration of the customer relationship. At any time thereafter, the customer has the right and opportunity to refuse the messages.

Disagreements

Disputes concerning the interpretation and application of these terms and conditions shall be settled by arbitration in accordance with Finnish law, unless the parties otherwise agree.